Returns & Exchanges
At the Universal Music Latin Official Store, we want you to be completely satisfied with your purchase of music and merchandise. If you are not happy with your order, you may return eligible items within 30 days of delivery for a refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack the items in their original packaging, ensuring that all media remains sealed and apparel tags are still attached.
Attach Shipping Label
Print the prepaid shipping label provided through the portal and affix it to the outside of your package, covering any previous shipping marks.
Drop Off and Track
Take your package to the nearest authorized carrier location and keep your tracking number until your refund or exchange has been processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing